When you aim to be the “Rolls Royce” of the Pultrusion market, it takes more than producing products noted for their quality and performance – outstanding customer relations is required too.
We recently shared the news about the implementation of a new CRM system by our Sales and Marketing Assistant, Rebecca de Winter. Well, we are pleased to announce that we have installed and have started to roll out a product that works seamlessly with our information management software.
What does this mean to our customers? Ultimately improved communication!
A CRM system allows multiple people to manage multiple services and communication streams in an organised and systematic way. As such, the new CRM system will enable us to ensure that proposals, emails, follow-up calls, and meetings are efficiently scheduled and carried out with consistency by everyone involved in communications at Pultrex.
Research has shown that a good CRM results in greater customer satisfaction.
The digital revolution means that customers and clients now expect an outstanding level of customer service over a wide range of channels. Our CRM system will allow us to build better relationships through meaningful communication, gain important feedback to improve our services, and be there for customers in a way that suits their needs better than ever before.
It’s great for improving the communication within the Pultrex team too.
The system unites and streamlines internal communications too, enabling different departments to share important information more easily and work more efficiently as part of a team. The result is a better service all round, and the ability to provide a high level of customer service that we hope will continue to meet and exceed the expectations of our clients.
Exactly what you’d expect from the “Rolls Royce” of the Pultrusion market.
Pultrex has been recognised as a market leader in composite technology for over 40 years. To find out more about how we can help your business make the most of our expertise call our sales team on 01206 395559.